Provide end‑user desktop support and server administration for Microsoft, Azure, and Office 365 environments, handling Level 1 and 2 service tickets and escalating issues as needed.
Compensation
ECI offers a competitive compensation package
Responsibilities
Resolve level 1 and 2 support cases and work orders
Set client expectations throughout troubleshooting
Resolve incidents related to Office 365, client/server connectivity, VIP workstation incidents, file restores, remote access, password resets, networked printer issues
Execute system maintenance including patching and upgrades
Provide Active Directory support such as user management and group policy
Requirements
Bachelor’s degree in information technology related field
Provide responsive and effective IT support, resolving user issues and minimising disruption to business operations while delivering a positive end-user experience.
Locations (2)
Spring Hill, Queensland, Australia
Ipswich, Queensland, Australia
Compensation
$82,319.98 plus 12.75% superannuation
Responsibilities
Provide first-level technical support, diagnosing and resolving IT incidents, service requests and technical enquiries in line with service standards.
Investigate and troubleshoot technology issues across desktop hardware and software, networks, printers, mobile devices, AV equipment and telephony.
Manage incidents and service requests through the service management system, ensuring appropriate prioritisation, timely resolution and escalation where required.
Administer user accounts and system access, including password resets, permissions and onboarding/offboarding activities in line with security requirements.
Provide intermediate-level technical support to Calista Brice end users, troubleshooting, resolving, maintaining, and administering desktop systems, software, peripherals, user accounts, endpoint technologies, and related IT services.
Compensation
Competitive wages and bonus programs – We believe in developing our employees to progressively advance in their careers.
Responsibilities
Provide intermediate-level technical troubleshooting, repair, upgrades, configuration, and maintenance of desktop systems through phone, remote access, and on-site support.
Diagnose and resolve hardware, software, operating system, connectivity, and endpoint issues that require advanced troubleshooting.
Investigate recurring or complex technical issues, identify root causes, and recommend system, application, configuration, or process improvements.
Manage and track assigned service requests and incidents to ensure timely resolution and accurate documentation.
Create, update, and maintain IT documentation, procedures, technical guides, knowledge articles, and support records.
Requirements
High School Diploma or GED
Nice to have: Associate’s degree in Information Technology, Computer Science, or related field
Nice to have: Three years of progressively responsible experience providing technical support in a computer network and desktop environment
Nice to have: Experience with desktop hardware/software troubleshooting
We are seeking a Help Desk Technician to provide first-line technical support in a dynamic operational environment. This role is responsible for troubleshooting hardware, software, network, and production technology issues while delivering exceptional customer service.
Compensation
$65000.00 - $70000.00/yr
Responsibilities
Provide first-level technical support for end-user hardware, software, and connectivity issues.
Troubleshoot and resolve workstation, application, and network-related incidents.
Install, configure, and maintain desktop and laptop systems.
Support user account administration and access-related requests.
Diagnose and escalate complex technical issues as needed.
Requirements
Associate degree in Information Technology, Computer Science, or a related field
Nice to have: Industry-recognized IT certifications
Experienced technical escalation resource responsible for resolving complex OS, networking, and Microsoft 365 application issues while supporting Tier 1 technicians.
Compensation
$65,000 - $75,000 annually
Responsibilities
Investigate, troubleshoot, and resolve complex technical issues escalated from Tier 1 support.
Resolve problems involving operating systems, Microsoft 365, networking, applications, and related business technologies.
Take ownership of escalated support requests through resolution, maintaining clear customer communication, accurate documentation, and adherence to service-level commitments.
Identify recurring technical issues, recommend solutions, and escalate advanced problems to Tier 3 or specialized technical teams.
Provide professional remote and on-site technical support following established incident management, security, and change management procedures.
Requirements
Associate's degree in IT
Bachelor's degree in IT
Relevant industry certifications
Nice to have: Managed Service Provider (MSP) environment
Deliver a high standard of customer service, keeping users informed throughout the resolution process and contributing to continuous improvements in IT service delivery and the end-user experience.
Requirements
Completion of Year 12 (QCE) or equivalent
Nice to have: eagerness to build technical capability
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