We are looking for an experienced Project Manager with MSP or IT industry experience to oversee the planning, coordination, and successful delivery of multiple projects across the business for an Australian-based technology consultant.
Compensation
AUD $1,500 – $2,000 / Monthly
Responsibilities
Act as the primary point of contact for clients throughout the project lifecycle
Lead project planning, execution, and implementation across multiple concurrent projects
Define project scope, deliverables, timelines, resource requirements, and project objectives
Create, maintain, and manage project schedules and workflows
Coordinate internal teams, technical resources, vendors, and stakeholders to ensure successful project delivery
The Loss Mitigation Processing Supervisor is responsible for overseeing a team of Loss Mitigation Processors and ensuring the best execution on every asset in the assigned investor’s portfolio.
Responsibilities
Provide consultative problem-solving with all Loss Mitigation groups.
Determine performance standards, identify objectives and definitions of success.
Communicate how results are to be measured through monitoring the progress of the team’s accomplishments and correcting performance deficiencies
Manage all members of the service delivery team; hire, fire, promote, and demote authority (with approvals as appropriate).
Write performance reviews and set individual performance and incentive objectives given understanding of desired performance metrics.
The Tier 1 Support Analyst is the first point of contact for clients and provides troubleshooting support in areas including hardware, application support, networking, network printing, audio/video and telephony (VoIP), Active Directory, Windows Server Operating Systems, and VMWare.
Compensation
Hourly Rate: $18 - $20 per hour
Responsibilities
Provide prompt and appropriate support to clients experiencing technical issues via phone, email, or ticketing system.
Troubleshoot and resolve common technical issues related to hardware, software, network connectivity, and peripherals.
Assist with basic software installations, updates, and patches.
Support client onboardings by creating new user accounts and spin up their VMs.
Intake, work, and manage support tickets in AutoTask ticketing system, ensuring issues are addressed and resolved promptly.
Responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and server hardware, software, network equipment, and connectivity.
Responsibilities
Participate in white-glove calls for high-urgency or sensitive technical escalations
Deploy technical solutions to solve recurring issues, improve system performance, or implement new services for clients
Analyze trends in ticket data or client feedback to identify areas for technical improvement and proactively address potential issues
Troubleshoot network equipment such as switches, firewalls, and wireless access points
Remediate compromised accounts via anti-virus/malware software
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