The Tier 1 Support Analyst is the first point of contact for clients and provides troubleshooting support in areas including hardware, application support, networking, network printing, audio/video and telephony (VoIP), Active Directory, Windows Server Operating Systems, and VMWare.
Compensation
Hourly Rate: $18 - $20 per hour
Responsibilities
Provide prompt and appropriate support to clients experiencing technical issues via phone, email, or ticketing system.
Troubleshoot and resolve common technical issues related to hardware, software, network connectivity, and peripherals.
Assist with basic software installations, updates, and patches.
Support client onboardings by creating new user accounts and spin up their VMs.
Intake, work, and manage support tickets in AutoTask ticketing system, ensuring issues are addressed and resolved promptly.
This role is remote, with travel up to 30 percent of the time, mostly to the partner events on our calendar.
Responsibilities
Partner records: Onboard new partners into our systems, keep agreements, contacts, and tiers current, and close out partners who go quiet.
Deal registration: Receive registrations, check them for conflicts with existing opportunities, route them for a decision, and tell the partner the outcome.
Pipeline hygiene: Every partner-sourced and partner-influenced opportunity carries the right source, the right partner, and the right stage.
Reporting: Build and run the weekly partner pipeline report for our scorecard.
Referral payouts: Track what each partner has earned under their agreement and prepare payouts for approval and accounting.
Requirements
CCP certification
Nice to have: partner relationship management platform
Nice to have: coordinating trade shows or conferences
Nice to have: Microsoft partner ecosystem
Nice to have: defense, federal, or another regulated market
Senior Help Desk Administrator role providing advanced technical support, overseeing day-to-day help desk operations, and serving as a mentor to support team members.
Compensation
$60,000 - $75,000 annually, based on experience and qualifications
Responsibilities
Provide technical support for Windows computers, mobile devices, printers, and related hardware.
Troubleshoot and resolve hardware, operating system, and performance issues.
Configure and deploy company-issued equipment.
Coordinate equipment setup, recovery, and logistics during employee onboarding, offboarding, and role changes.
Maintain accurate hardware inventory and asset records.
Requirements
Microsoft, CompTIA, or other relevant IT certifications
A client-facing IT support position for a Managed Services Provider (MSP) providing both remote and onsite support, visiting client locations throughout Manhattan.
Locations (2)
New York City, New York, United States
Manhattan, New York, United States
Compensation
Up to $65,000 annually + benefits
Responsibilities
Provide onsite and remote technical support to clients throughout New York City
Troubleshoot Windows and macOS desktops, laptops, applications and peripherals
Support Microsoft 365, Outlook, Teams, OneDrive and other business applications
Perform Active Directory and Entra ID user administration, including account creation, password resets, permissions, groups and onboarding/offboarding
Diagnose networking issues involving TCP/IP, DNS, DHCP, Wi-Fi, VPN connectivity and LAN environments
Provides advanced technical support for clients, resolving escalated service requests and incidents while handling system administration and network support.
Locations (5)
Pakistan
South Africa
Sri Lanka
Ukraine
Brazil
Responsibilities
Troubleshoot and resolve client issues involving workstations, servers, printers, and applications.
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