Provide first‑line technical support for staff within a secure facility, resolving help desk requests and troubleshooting network, endpoint, application, and user access issues.
Compensation
$33 per hour
Responsibilities
Serve as the first point of contact for help desk requests and participate in rotating call queue coverage
Troubleshoot and resolve technical issues across network, endpoint, application, and user access environments
Perform password resets and assist users with common hardware, software, and connectivity issues
Support staff across education, medical, and facility operations departments
Record, track, update, and resolve incidents and service requests using a ticketing system
Provide Level 1 and 2 desktop and basic server support to Victorian schools, assisting Specialist Technicians and performing on‑site installations and system imaging.
Compensation
Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
Responsibilities
Provide Service Desk Level 1 and Level 2 support as required in line with client needs and general desktop, hardware, software support and troubleshooting
Assist Specialist Technician in the execution and completion of assigned tasks through to resolution
Provide local support for the Notebooks for Teachers and Principals Program
Deployment of system images including packaging, building, testing and updating in live environments
Contribution to the technical documents of the school
Requirements
Tertiary education desirable (Min Cert 4 in IT Systems Administration or similar)
Nice to have: Certification in technologies defined within the specified solution set (eg. vCLoud, CCNA, CompTIA )
Nice to have: Industry Certifications as determined applicable (eg. MCSA, ACMT/AciT, ITIL )
Nice to have: Victorian Working With Children Check (WWCC)
We are seeking a customer-focused Technical Support Specialist to join a high-volume Enterprise Service Desk team. This role serves as the first point of contact for users requiring technical assistance and is responsible for delivering exceptional support to employees, customers, and application users.
Compensation
The pay range for this position is $18.00 - $18.00/hr.
Responsibilities
Serve as the first point of contact for technical support requests, providing friendly and professional customer service
Respond to support requests received through phone calls, email, ticketing systems, and other communication channels
Assist users with password resets, account access issues, network connectivity concerns, and application support requests
Troubleshoot and resolve Level 1 technical issues related to Windows 11, Microsoft 365, user accounts, and other common IT systems
Support end users in accessing and utilizing business-critical applications and services
Requirements
Nice to have: Experience supporting Windows 11 environments
Nice to have: Experience supporting Microsoft 365 applications and services
Nice to have: Previous IT call center or service desk experience
Nice to have: Familiarity with ticketing systems and incident management processes
Nice to have: Experience supporting user account administration and password management
Provide frontline technical support to internal end users via phone, chat, and ticketing system, diagnosing and resolving technical issues.
Responsibilities
Conduct IT guided user onboarding sessions using provided onboarding checklist for new contractors and employees.
Provide exceptional support to new contractors and employees via Zoom Workplace platform during self-service user onboarding sessions.
Provide exceptional frontline support to established contractors and employees via phone and internal helpdesk portal with a positive, professional attitude.
Gather information from end users to accurately diagnose and resolve common technical issues.
Escalate complex or unresolved issues in a timely manner as appropriate.
Requirements
Relevant degree in the technology field or a minimum of two years’ equivalent work experience
BearCom is seeking a service-oriented IT Systems Engineer at our Garland, Texas headquarters. This role provides responsive technical support to employees while helping maintain the reliability, security, and operational effectiveness of the company’s end-user technology environment.
Responsibilities
Configure, image, deploy, and support Windows computers in accordance with established standards, including domain enrollment and validation of required applications and settings.
Diagnose and resolve hardware, operating-system, application, peripheral, and printing issues while minimizing disruption to business operations.
Provide technical support for company-issued mobile devices, including setup, connectivity, access, and routine troubleshooting.
Document incidents, service requests, troubleshooting steps, and resolutions in accordance with IT service-management practices.
Communicate clearly with users, set appropriate expectations, and elevate complex or high-impact issues to the appropriate technical resource.
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