Lead onsite commissioning support, testing, and training for robotic automation systems at customer sites.
Compensation
The base range for this position in the posted location is $96,000.00 - $132,000.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.
Responsibilities
Act as the primary liaison for all onsite commissioning support, issue resolution, and coordination across departments.
Ensure all commissioning workload, progress, and reporting are accurately updated and maintained in Jira per project.
Partner with team leadership to design, benchmark, and standardize commissioning processes from scratch.
Auditing third-party contractor work and documentation to ensure strict adherence to company processes.
Conduct one-on-one discussions with engineers to verify the content and status of Jira tickets, ensuring no missing details.
Requirements
Bachelor's degree in either electrical or mechanical engineering, or in automated production management, or equivalent work experience.
Provide L1 technical support to US-based clients in a Managed Services Provider environment, troubleshooting Windows, macOS, Microsoft 365, and basic networking issues.
Responsibilities
Provide L1 technical support to users across multiple US-based client environments
Receive, triage, troubleshoot, and resolve incidents and service requests through the MSP ticketing system
Handle 10–15 tickets per day
Troubleshoot Windows and macOS desktops, laptops, peripherals, printers, and common business applications
Support Microsoft 365 including Outlook, Exchange Online, Teams, OneDrive, SharePoint, and basic administration
Provide technical support, manage service requests, and maintain security compliance for classified intelligence networks at Lackland Air Force Base.
Compensation
The pay range for this position is $38.00 - $38.00/hr.
Responsibilities
Provide customer interface and support for network accounts, web browsing, e-mail, word processing, spreadsheets, databases, presentations, photo editing, desktop publishing, scanning, and telephone services
Resolve and document IT problems using ticketing systems
Escalate issues to appropriate organizations
Support common user workstations and associated software
Build equipment and install at user desktops
Requirements
Bachelor's degree in Computer Science or related technical discipline
The Technical Support Specialist works as part of a highly collaborative group responsible for installation, configuration, and management of desktop and laptop computer systems, providing desktop support and participating in projects like Active Directory migration and multi-factor authentication rollout.
Compensation
Salary Range cannot exceed $59,000
Responsibilities
Provide 1st tier support to customers
Answer help desk calls and create tickets in incident tracking system documenting support requests
Resolve assigned support tickets while keeping end user informed of the status of their request
Provide support to remote facilities using both remote tools and traveling to various facilities
Respond to end user inquiries by phone, email, chat
Requirements
High School Diploma
GED
Associate degree in Information Technology or Computer Technology
Microsoft Certified Professional (MCP) Certification (Windows 10)
Provide desk‑side hardware and software support, video conference support, and basic network support to attorneys and staff, ensuring smooth operation of firm applications and devices.
Compensation
The expected salary range for this position is $75,000.00-$81,000.00. Please note that the final offer amount may vary based on experience and skillset of the selected candidate.
Responsibilities
Hardware and software setup and support including handheld devices
Video Conference support and maintenance
Analyze/resolve problems with desktop/laptop hardware, OS, & applications software
Tier 2 troubleshooting on desktop/laptop hardware and software, operating system, and firm’s software applications
Basic software troubleshooting on applications used at the firm
Provide front‑line customer service desk support on‑site at USARCENT G6 on Shaw Air Force Base in Sumter, SC.
Responsibilities
Document and track all service requests and incidents via phone calls, walk‑ins, and emails; generate and manage trouble tickets throughout the lifecycle.
Monitor and review active tickets to ensure timely problem resolution, collect and analyze outage data, and provide real‑time updates and feedback to customers.
Prepare and deliver trend analysis and resolution time reports to USARCENT G-6 leadership and the Contracting Officer’s Representative (COR).
Provide initial response to outages or service degradations, assess the issue, and assign tickets to the appropriate technical section or escalation tier.
Deliver multi‑tiered user support via phone or remote desktop access, on‑site/deskside technical support, and escalation to system or network engineers.
Installation activities include site coordination, installing and removing equipment (old equipment), cable management, inventory and shipping, and coordination with project management and network engineering staff.
While not traveling, the candidate will serve as an on-site customer point of contact at the Government site, providing assistance, resolving issues, and ensuring an exceptional service experience in a large-scale Windows-based environment.
Performs hardware installation of network equipment (routers, switches, wireless access points, etc.) as per cabinet layouts.
Performs cabling and cable management (dressing and labeling) activities as per cable layout.
Racks and stacks equipment in cabinets and racks and associated cable management.
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