Senior technical anchor on the floor—owning incident management, troubleshooting cross-domain issues, mentoring junior specialists, and coordinating with leadership during critical events.
Compensation
Competitive compensation, benefits, and professional development opportunities.
Responsibilities
Own the incident lifecycle end-to-end—detection, triage, escalation, resolution, and post-incident review—aligned with ITIL best practices.
Troubleshoot issues across cloud infrastructure (EC2, VPC, VPN, load balancers), identity and access management (IAM, SSO, directory services), networking (DNS, firewalls, routing), databases, and application layers.
Act as Incident Commander during major incidents; run bridge calls, drive resolution, and deliver executive communications to senior leadership.
Ensure accurate classification, prioritization, and documentation of all incidents in Jira Service Management.
Monitor multi-cloud infrastructure, network components, and security tooling 24×7 using enterprise observability platforms.
Support enterprise network and voice communications infrastructure within a secure federal environment, ensuring reliable operations, troubleshooting, and coordination with stakeholders.
Compensation
Pay range: $180,000 – $240,000 depending on experience and skill set.
Responsibilities
Perform moves, adds, changes, and deletions for voice equipment and services
Install, configure, maintain, and troubleshoot IP phones, analog devices, gateways, call managers, SBCs, voicemail systems, and unified communications components
Support day‑to‑day voice operations including provisioning, incident response, ticket resolution, user support, and endpoint replacement
Troubleshoot voice quality and connectivity issues such as one‑way audio, dropped calls, registration failures, latency, jitter, packet loss, codec mismatch, dial‑plan issues, and PSTN/SIP trunk problems
Support core network engineering tasks including LAN/WAN connectivity, VLANs, routing, switching, firewall coordination, QoS, network segmentation, and secure network access
Requirements
Bachelor’s degree in Computer Science, Information Technology, Telecommunications, Cybersecurity, Engineering, or a related technical discipline
Nice to have: Bachelor’s degree or equivalent experience
Nice to have: DoD 8570/8140 IAT Level II certification such as Security+ CE
Nice to have: Networking or collaboration certification such as CCNA, CCNP, CCNA Collaboration, CCNP Collaboration
An experienced network professional to support the availability, performance, security, and reliability of network infrastructure across global locations, providing hands-on and remote support while leading complex troubleshooting.
Responsibilities
Install, configure, maintain, monitor, and troubleshoot network infrastructure, including switches, routers, firewalls, wireless access points, VPNs, WAN/SD-WAN, and related technologies.
Support and maintain network services including TCP/IP, VLANs, DHCP, DNS, routing, wireless connectivity, firewall rules, and network segmentation in accordance with established standards.
Monitor network performance and availability, respond to outages and service disruptions, and escalate complex network-related incidents as required.
Perform network upgrades, firmware updates, patches, configuration changes, equipment replacements, and preventative maintenance in accordance with established change-management practices.
Support network infrastructure across office, manufacturing, warehouse, engineering, and remote locations, coordinating with IT and other technical teams as required.
Requirements
Post-secondary diploma or degree in Computer Networking
Senior technical engineering role within the Customer Experience organization, providing advanced technical expertise, leadership, and customer advocacy for HPE Networking solutions.
Responsibilities
Working with Critical Account Program customers as senior technical resource
Identifying sub-optimal designs and consulting on corrections
Working with engineering escalations teams and customers remotely or onsite to troubleshoot issues
Building strong customer relationships and becoming a trusted advisor
Building strong relationships across the wider internal organization
Requirements
Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Nice to have: Experience with wireless networking solutions
Senior technical engineering role within the Customer Experience organization, providing advanced technical expertise, leadership, and customer advocacy for HPE Networking solutions.
Responsibilities
Work with Critical Account Program customers as senior technical resource
Identify sub-optimal designs and misconfigurations and consult on corrective plans
Work with engineering escalations teams and customers remotely or onsite to troubleshoot issues
Build strong customer relationships and become a trusted advisor
Build strong relationships across the wider internal organization
Requirements
Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Network TechnicianNewKSR · Ridgetown, Canada