The TPM is a strategic customer-facing role within the Support organization responsible for managing a portfolio of 8–10 large enterprise accounts. Acting as the primary post-sales technical advocate, the TPM customers achieve maximum value from the platform through proactive engagement, issue management, product adoption, and executive-level communication.
Responsibilities
Manage and nurture relationships with 10-12 assigned enterprise customers
Serve as the trusted advisor and primary escalation point for customer concerns
Develop and execute customer success plans focused on adoption, retention, and value realization
Monitor customer health, satisfaction, and engagement to identify risks and opportunities
Understand customer environments, business objectives, infrastructure, and use cases
Assist the Sales team in reaching revenue goals by providing pre‑sales technical support and presentations, articulating value to prospective buyers and ensuring the best technical solution.
Locations (2)
Sao Paulo, Brazil
Brazil
Responsibilities
Investigate prospect needs and develop winning strategies
Assist Sales teams in tactical decisions
Identify business problems and offer solutions
Provide specialized technical support using NETSCOUT best practices
Build relationships across customer IT silos
Requirements
Bachelor’s Degree in Computer Science or Software Engineering or equivalent
Senior System Specialist responsible for the stable operation, support, and continuous improvement of the Workday platform and related applications within Finance and other business areas.
Responsibilities
Support configuration and maintenance of Workday business processes, workflows, and system settings across Finance and other domains
Assist in managing Workday security, including roles, access rights, and user administration
Provide day-to-day support to users by resolving incidents, answering questions, and handling tickets
Support tenant administration activities (e.g., Sandbox, Production), including user access and basic troubleshooting
Contribute to user access reviews, audit activities, and compliance processes
Support DevOps and AKS Operations for the Japan market as part of the ETS Reliability Engineering team, ensuring platform reliability, operational excellence, and automation for cloud‑native workloads on Azure Kubernetes Service.
Responsibilities
Provide day‑to‑day DevOps and AKS operational support for the Japan market platforms
Manage and support Azure Kubernetes Service (AKS) clusters across Non‑Prod and PROD environments
Support application onboarding, deployment, scaling, and troubleshooting on Kubernetes
The Staff Technical Enablement Consultant serves as the technical bridge between product architecture, instructional design, and field readiness, partnering deeply across Professional Services, Technical Success Managers, and Customer Support.
Responsibilities
Triage and prioritize enablement requests from cross-functional teams, translating field pain points and feature releases into a deliverable enablement backlog with clear learning outcomes
Build and maintain high-fidelity lab sandbox topologies to replicate complex customer deployments and edge-case issues
Create and maintain canonical enablement assets, including self-paced student guides, topology diagrams, verification rubrics, scenario drills, and troubleshooting runbooks
Produce authoritative, structured technical source collateral for AI-assisted content generation and perform strict quality assurance
Deliver targeted, high-impact enablement interventions such as topic bootcamps, weekly office hours, and ad-hoc architecture whiteboard deep dives
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