Provide prompt and courteous customer service over the phone or by email for support for hardware, software, phones, network and applications
Review and provide initial assessment of the severity and priority of requests
Track escalated issues/problems and notify supervisor if resolution is not provided to client within the service centre delivery standards
Using remote access methods, provide support including installations, configuration and troubleshooting
Dispatch to second level technicians within IT any incidents or service requests that require on-site assistance or second level specialized knowledge or authority
Requirements
University or college graduate in computer science or related discipline
We are seeking a Data Center Network Engineer with hands-on experience in Cisco Nexus hardware refresh, device replacement, and production network migrations across Cisco ACI and standalone NX-OS environments.
Responsibilities
Review source and target device inventories, network diagrams, configurations, connectivity, and application dependencies
Assess hardware readiness, including rack space, power, airflow, optics, cable types, port capacity, and software compatibility
Prepare detailed port mappings covering source and destination interfaces, VLANs, port channels, uplinks, and connected endpoints
Translate and validate configurations for target platforms, identifying unsupported features and required design changes
Develop Methods of Procedure (MOPs), migration sequences, pre- and post-checks, rollback plans, and acceptance criteria
A skilled and detail oriented Data Analyst who will play a crucial role in optimizing our strategies through accurate and insightful reporting and analysis.
Responsibilities
Collect and analyze data related to workforce management, including call volumes, service levels, agent performance, and other key metrics.
Maintain & publish comprehensive reports at day level, week level, month & quarter level including dashboards that provide a clear understanding of performance and efficiency (metrics like Shrinkage, Attrition, Graduation rate, AHT, Occupancy, Service level etc).
Identify trends and patterns in data & provide recommendations for process improvements and optimization both internal & external facing.
Collaborate with cross-functional teams to understand business requirements and translate them into meaningful reporting solutions.
Monitor, track & publish metric comparisons (Budget vs Assumption vs Actual’s).
Requirements
Degree in computer, Science or Mathematics, or a related field
Own the top of client’s sales pipeline, connecting with contact centre and CX leaders across Australia and New Zealand to uncover opportunities and drive meetings.
Locations (2)
Australia
New Zealand
Compensation
Salary: UP TO PHP 70,000.00
Responsibilities
Own the top of client’s sales pipeline
Connect with contact centre and CX leaders across Australia and New Zealand
Provide technical support to customers for Company’s products, troubleshooting issues, coordinating with onsite engineers, and managing support tickets in a global contact center environment.
Responsibilities
Train in Company’s products to provide end-to-end resolutions on technical issues
Receive, prioritize, document and actively resolve issues arising from products in contact center production environments
Work with Support Lead to take up support tickets, probe issues and provide resolutions within the Turn Around Time
Liaise with Product developers to support Company Products deployed at customer sites across the globe
Perform technical troubleshooting on products implemented at customer sites via remote sessions or onsite coordination
Requirements
Bachelor’s degree in computer science, Software Engineering, or a related field
Experienced Infrastructure Engineer to support IT infrastructure, escalated support tickets, project implementations, and maintenance.
Compensation
This role offers a competitive salary (commensurate with experience), plus a comprehensive benefits package, including Private Medical, Dental and Travel Insurance cover, Life Assurance, Annual Gym Allowance, Contributory Pension Scheme, 25 days annual leave, Discretionary Bonus, and more.
Responsibilities
Assist the IT Infrastructure Manager and ITIAL in ensuring all systems supported by the IT Infrastructure department are running efficiently and effectively
Assist the ITIAL in the implementation of and adherence to the corporate IT Infrastructure Strategy
Take ownership of ticket escalations from the IT Service Desk and manage review, triage and resolution
Assist with deployment of high performance, secure and compliant IT Infrastructure solutions
Engage with third party vendors and internal departments to ensure successful completion of projects and maintenance tasks
Requirements
Bachelor's or Master's degree in a relevant subject
Senior Application Developer responsible for designing, building, and deploying AI-powered applications and integrations within Nesto Group’s mortgage technology ecosystem.
Locations (2)
Montréal, Quebec, Canada
Toronto, Canada
Responsibilities
Design, build, and deploy agentic AI solutions with sophisticated telephony integrations
Orchestrate seamless integrations across business units to improve operational efficiency
Develop and maintain direct-to-consumer and internal applications with AI-driven features
Maintain core telephony and Salesforce architecture stability
Translate complex business requirements into technical tickets for the Salesforce team
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