Support installation, operation, maintenance, security, and troubleshooting of range-support information systems at the Atlantic Test Range.
Responsibilities
Troubleshoot, diagnose, and resolve computer hardware, software, operating-system, and user-access issues
Respond to service outages and technical requests; install, configure, maintain, and upgrade supported systems and applications
Administer user accounts, groups, permissions, and Group Policy Objects using Microsoft Active Directory
Support cybersecurity compliance activities, perform vulnerability scans, and document findings
Use approved tools and processes to identify and remediate vulnerabilities
Requirements
High School diploma or equivalent GED
Bachelor’s degree, technical school, trade school, or advanced armed services technical school in computer programming, operations, or computer systems management
At least 30 semester hours of related courses from an accredited college
You will be the senior Citrix administrator supporting an established Windows team in a mixed, growing Windows Server environment. You will manage, maintain, deploy, troubleshoot, and support servers for several customers.
Responsibilities
Plan and implement new Citrix and system hardware and software
Write and maintain technical instructions, operating procedures, and policies
Monitor and tune performance, harden servers, and report on security and operational status
Recommend improvements, manage integrations, and write utilization reports
Support the lifecycle of datacenter equipment, including firmware version control and preventive maintenance
Requirements
Bachelor's degree in computer science or equivalent experience
Provide technical support to a Hedge Fund client in Fort Worth, managing tickets, troubleshooting hardware, software, and network issues, and performing home visits as needed.
Responsibilities
Respond to inbound phone, email, chat, and remote support requests
Support workstations, printers, and peripherals
Record work and time entries in ServiceNow
Manage ticket queue and document troubleshooting steps
Conduct home visits to set up or troubleshoot client equipment
Provide dedicated onsite IT support and technical assistance to users within the assigned client environment.
Responsibilities
Provide dedicated onsite IT support and technical assistance to users within the assigned client environment
Manage and resolve support requests through the organization’s ticketing system
Troubleshoot end-user issues involving Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, peripherals, and related workplace technologies
Administer and support Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra ID
Support Microsoft Windows Server, Active Directory, Group Policy, identity, access, and endpoint-management technologies
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