Administer and support enterprise network infrastructure, including LAN/WAN, secure access, and monitoring, while ensuring compliance with security policies and incident management.
Responsibilities
Administer and monitor switches, routers, firewalls, wireless networks, Internet links, and inter-site connections
Participate in the administration and support of Cisco Secure Access
Implement security policies and maintain firewall and VPN rules
Utilize monitoring tools to detect outages, packet loss, latency issues, network congestion, and anomalies
Handle Tier 2 and Tier 3 network incidents
Requirements
Degree in computer science, networking, telecommunications, or equivalent professional experience
Provide advanced technical support to customers, troubleshoot CDN platform issues, manage incidents, conduct root cause analysis, monitor services, maintain knowledge base, participate in 24/7 on‑call rotation, and drive process improvement.
Compensation
Salary Range: 28.000 - 33.000
Responsibilities
Provide advanced technical support to customers, troubleshooting and resolving issues related to our CDN platform.
Manage and resolve customer incidents, ensuring timely communication and resolution.
Identify and analyze recurring issues, influencing solutions to prevent future occurrences.
Conduct in-depth root cause analysis to determine the underlying cause of issues and help with the implementation of effective solutions.
Apply SRE core tenets of measurement (SLI/SLO/SLA), eliminate toil, and reliability modeling
Enable and educate development teams on industry best practice design patterns, ways of working and operational knowledge to ensure platform continuity
Develop and architect solutions to infrastructure and operational aspects of new products and feature sets
Assist with go/no go preplanning, verification/validation, and review of existing and new product/services
Proactively analyze data and test the integrity of network/systems to ensure production applications and services are operating optimally
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