Provide advanced technical and process support for IT Services customers, acting as escalation point for L1 cases and ensuring high-quality, timely resolution.
Responsibilities
Manage, troubleshoot, and resolve complex proactive and reactive incidents
Guide L1 engineers and ensure adherence to operational processes and SLAs
Support continuous service improvement by identifying recurring issues and contributing to root cause analysis
Lead coordination efforts with internal technical teams, service owners, and third-party vendors
Provide mentorship and technical coaching to L1 engineers
Requirements
B.Sc. in Engineering
B.Sc. in Telecommunications
B.Sc. in Computer Science
Nice to have: Fortinet Certified Professional (FCP)
Nice to have: Zscaler Digital Transformation Administrator
Architect and manage secure, scalable enterprise network infrastructure that connects business operations across cloud and on-premises environments.
Compensation
Salary at MAG Aerospace is determined by various factors including but not limited to location, the particular combination of education, knowledge, skills, competencies, and experience as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $97500 to $162500 (annualized USD).
Responsibilities
Develop network monitoring, automation, and performance optimization strategies
Configure and manage Microsoft Azure networking services
Evaluate, re-evaluate, understand, and support existing/legacy network requirements
Design and implement enterprise network architectures for hybrid cloud environments
Work with other IT cross-functional teams for collaboration where networkoperations could be impacted
Requirements
Bachelor's degree in Computer Science, Information Technology, or related field
Lead complex, large-scale network deployment projects from inception to completion, designing, building, and maintaining high-performance enterprise network connectivity.
Compensation
Your base salary will be determined based on your location, experience, and other objective job-related factors. The expected base salary range for this position is 208,000 USD – 333,500 USD.
Responsibilities
Lead the comprehensive design, architecture, implementation, and optimization of complex cloud and WAN core network infrastructures.
Manage and implement end-to-end site deployments, overseeing all phases from requirements gathering and architecture design through configuration, testing, cutover, and final operational handover.
Collaborate cross-functionally with internal IT teams, security, data center teams, facilities, and external vendors to ensure seamless project delivery.
Create, maintain, and enforce robust network documentation (diagrams, standards, templates) and best practices.
Drive network automation initiatives by developing and utilizing scripts and tools (e.g., Python, Ansible, Netmiko) for configuration management, deployment, and operational tasks.
Requirements
Bachelor’s degree (or equivalent experience) in Computer Science, IT, Engineering, or equivalent experience.
Configure and support virtual environments, maintain operating systems, apply cybersecurity knowledge, manage applications and networks, test systems, resolve vulnerabilities, participate in RMF, monitor performance, respond to emergencies.
Compensation
Salary Range: $88,400.00 - $154,700.00
Responsibilities
Configure and support virtual environments including AWS and VMware
Maintain various operating systems
Apply cybersecurity knowledge to configure IT equipment
Install, troubleshoot, and manage applications, systems, and networks
Test systems and resolve security vulnerabilities
Requirements
Bachelor’s degree from an accredited college in related discipline
Nice to have: Master's degree in related discipline
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