Provide IT technical support on a variety of issues for typical office work as well as manufacturing plants, responding to immediate support requests and implementing longer term projects.
Compensation
The pay range for this position is $55,937 - $76,075 per year.
Responsibilities
Utilizes the Service Management tool to enter, track and maintain requests through completion
Respond to phone, email, and in person requests for assistance
Identifies and addresses trends in support issues and corrects the root cause
Interact with customers (internal and external) with a friendly and professional attitude, and work with them to improve department success
Involved with projects throughout planning, design/ development activities, and execution
Requirements
Two-year technical degree
related technical certifications
equivalent work experience
Nice to have: Prior background in a manufacturing setting
The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks.
Responsibilities
Provide support of incoming requests to the service desk via telephone, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
Requirements
College diploma or university degree in the field of Computer Science
The IT Services Specialist provides advanced L2/L3 technical support across the AMER region, resolving complex end-user technology issues while delivering a reliable, frictionless experience for employees, including executive leadership.
Responsibilities
Own complex L2/L3 incidents escalated by the Global Helpdesk and junior Desktop Specialists, driving timely resolution and a high-quality employee experience
Deliver responsive hands-on and remote technical support across AMER, including discreet and high-priority support for executives and other senior stakeholders
Diagnose and resolve complex issues involving Dell PCs, MacBooks, Windows, macOS, software, printers, peripherals, network connectivity, VPN technologies, mobile devices, and collaboration tools
Coordinate with global L3/L4 teams on advanced technical issues while maintaining ownership, communication, and follow-through against service levels
Manage end-user device lifecycle activities, including deployment, support, updates, maintenance, inventory accuracy, and retirement
Provide Second Tier support for computer administration in engineering and operations labs, deploying and maintaining compute environments and supporting Microsoft and Linux systems.
Compensation
The salary range for this role is 53,100 USD - 100,900 USD.
Responsibilities
Deploy and maintain small/medium-sized compute environments
Support Microsoft and Linux operating systems
Coordinate installation of hardware, software, and network hardware
Maintain system updates and upgrades
Provide desktop and system support to end users
Requirements
AA/AS degree or other 2-year post high school training
Systems Administrator (Director Support Technician) with active TS/SCI clearance to support an Intelligence Community customer in Springfield, VA.
Compensation
$105,000-$125,000
Responsibilities
Support end‑user devices including workstations, monitors, KVMs, printers, fax machines, scanners, secure tablets, laptops, mobile phones, VoIP devices, DVTC systems, removable media and peripherals
Fulfill installation, move, add, change, and disposal (IMACD) service requests
Troubleshoot hardware and software issues
Assist with special projects to ensure uninterrupted IT operations
Serve as the Front Office and National GEOINT Operation Center (NOC) Liaison for all UDS IT related issues
Provide on‑site technical support and maintenance for clients in the Edmonton area, diagnosing and repairing hardware and network issues, and documenting work in IT Glue and Autotask.
Compensation
We offer competitive salaries, health and wellness benefits (including a health spending account), a fitness allowance, and flexible hybrid work options.
Responsibilities
Diagnose, test, and repair hardware and physical infrastructure issues
Deploy, install, configure, remove, or move workstations, printers, networking equipment
Verify and document every setup
Work with vendors to resolve tickets
Self‑schedule tickets and tasks within SLA timelines
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