Senior IT Support Specialist to join the IT team, supporting Windows and macOS environments while driving automation, security, and identity-first initiatives in a cloud-forward organization.
Compensation
The expected base salary range for this role is: CAD $85,000 - $122,000 annually
Responsibilities
Serve as a senior escalation point for complex issues across Windows and macOS endpoints, networking, identity systems, and enterprise SaaS applications
Resolve escalated tickets end-to-end while maintaining clear communication with employees and stakeholders
Participate in the IT on-call rotation, including after-hours support for business-critical incidents
Mentor and support other IT team members through coaching, documentation, and knowledge sharing
Administer identity and access management platforms including Okta and Microsoft Entra ID within a hybrid Active Directory environment
Requirements
Bachelor’s degree in Computer Science, Information Technology, or a related field
Experienced IT Project Manager with a strong background in managing Digital Workplace, End User Computing, Infrastructure and Service Transition projects within enterprise managed-services environments.
Responsibilities
Lead end-to-end delivery of Workplace / EUC transformation and infrastructure projects
Own project planning, milestones, dependencies, RAID tracking and executive reporting
Coordinate cross-functional teams across Workplace, Service Desk, Deskside/Field Support, Network, Security, Cloud, IAM and Infrastructure
Manage device deployment, refresh, migration, site transition and technology rollout programs
Drive resource planning, onboarding, vendor coordination and delivery readiness
Senior technical authority defining architecture, engineering standards, and technology roadmap for enterprise endpoint services. Acts as trusted advisors to clients, stakeholders, and executive leadership — driving innovation, modernization, and automation across global Digital Workplace environments.
Play a key role in shaping and advancing the technology experience for employees across a global enterprise. As a Workstation Engineer, you'll be responsible for the strategy, security, standardization, and continuous improvement of endpoint technologies that enable teams to work efficiently and securely.
Responsibilities
Define and maintain the global endpoint hardware roadmap, standards, and lifecycle strategies for workstation technologies.
Evaluate emerging endpoint technologies, operating systems, management platforms, and productivity solutions to support future business needs.
Lead compatibility testing and validation of hardware, software, applications, drivers, and peripherals to enable reliable enterprise deployments.
Engineer, deploy, and support Windows and macOS workstation environments using modern endpoint management platforms.
Manage endpoint configurations, compliance policies, security standards, and device management solutions including Intune, Autopilot, and related technologies.
Help advance our Agentic Automation vision by making UiPath the best place to build agents without writing code. Your scope covers Agent Builder end to end and the agent experiences inside our Maestro canvases.
Responsibilities
Set the multi-year vision for low-code agent building on UiPath, across autonomous and conversational agents, in Agent Builder and across our Maestro canvases.
Own Agent Builder end to end.
Shape Autopilot's agent-building experience.
Lead Agent Reviewer.
Design how builders set up shared capabilities (tools, context, memory, guardrails, evals) inside the builder.
IT Services Specialist (L2/L3) serves as a key technical resource within the region, providing hands-on support and delivering high-quality customer service to employees across EMEA.
Responsibilities
Serve as the escalation point for complex incidents
Troubleshoot, configure, and repair computer hardware, printers, software, operating systems, and network connectivity issues
Provide hands-on and remote support to users across EMEA, including delivering VIP and executive support
Coordinate with L3/L4 global teams for advanced troubleshooting
Perform installations, maintenance, and repair work on client computing hardware and software
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