The Senior Systems Administrator is responsible for the administration, support, optimization, and continuous improvement of the enterprise IT infrastructure supporting Shield AI's business operations.
Responsibilities
Administer, maintain, and optimize enterprise Windows, Linux, and macOS systems supporting corporate business operations.
Design, implement, configure, and support enterprise infrastructure including cloud services, identity management, endpoint management, collaboration platforms, and core IT systems.
Analyze system performance, availability, and operational metrics to proactively improve reliability, scalability, and security.
Administer Active Directory, Azure AD/Entra ID, Group Policy, authentication services, and role-based access controls.
Deploy, maintain, and support endpoint management platforms including Microsoft Intune, JAMF, and related management technologies.
Requirements
Bachelor’s degree in information technology, Computer Science, or equivalent practical experience
A technical leader accountable for the engineering, reliability, and operation of Amyris’s global IT infrastructure across networks, servers, endpoints, cybersecurity, knowledge management, and the service desk. The role combines hands-on technical leadership with leadership of internal IT teams and MSPs.
Compensation
The salary range for this role is $176,000 to $237,000.
Responsibilities
Own reliable, secure, and responsive IT operations delivered by internal teams and MSPs
Oversee service desk, endpoint, network, server, identity, collaboration, and knowledge-management operations
Drive continuous improvement via a data-driven approach
Lead major-incident response, including technical diagnosis and root-cause investigation
Maintain authoritative architecture, configuration, asset, and operational documentation
Provide responsive, customer-focused technical support to Epiphany employees across the organization, primarily at the Austin headquarters and remotely to clinics nationwide.
Responsibilities
Take ownership of escalated Windows, device, application, connectivity, printing and user-access issues through resolution.
Coach and support junior technicians, help onboard new teammates and build clear troubleshooting guides and SOPs.
Handle approved onboarding/offboarding, account and access administration, equipment deployment and asset lifecycle tasks.
Support Google Workspace, RingCentral and other workplace tools within established procedures and access controls.
Provide responsive onsite support at Austin headquarters and remote support to employees at clinics nationwide.
Requirements
Associate degree in Information Technology, Computer Science, or related field
Sr. IT Support Specialist providing Tier 2 support, help desk services, and end-user technology management within the PST time zone.
Responsibilities
Provide day-to-day Help Desk and end-user support, including responding to calls, tickets, service requests, incidents, and technical issues.
Provide Tier 2 support and serve as an escalation resource for more complex hardware, software, application, access, connectivity, and other technology issues.
Take ownership of technical issues and work proactively with users, other IT teams, and vendors through resolution.
Install, configure, maintain, troubleshoot, and support computers, mobile devices, peripherals, applications, and other company technology.
Support the deployment, configuration, management, maintenance, and lifecycle of end-user technology using imaging, endpoint-management, software-deployment, remote-support, and related technologies.
Lead end‑user technology operations and support services across corporate and international locations.
Responsibilities
Lead onsite, deskside, executive, Tech Bar, mobile, conference room AV, event support, and escalated support services with a focus on responsiveness, quality, and consistency.
Own end‑user asset lifecycle processes, including provisioning, inventory accuracy, CMDB integrity, refresh planning, reclamation, and secure disposal.
Coordinate support for conference rooms, collaboration spaces, and business events to ensure reliable technology experiences for presenters and participants.
Use KPIs, operational trends, user feedback, and audit results to identify risks, improve service performance, and reduce recurring issues.
Drive standardization, documentation, and process maturity across support practices, tools, handoffs, and escalation paths.
Requirements
Bachelor’s degree in Information Technology, Computer Science, or related experience
Salary within range listed above + Bonus + Benefits + Equity
Temporary employee positions: Hourly within range listed above + temporary benefits package
Interns/Military Fellows/Part-time not eligible for bonus, benefits or equity
International premium, hardship differential, cost of living differential, living quarters allowance, foreign service transfer allowance, equity, international benefits, visa assistance, and relocation assistance
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