The Technical Analyst works under the direction of a Manager in the area of service and project delivery to enhance and maintain the customer’s desktop infrastructure, affecting services provided to all government ministries and agencies.
Compensation
Bi-Weekly Salary: $3188.82 - $3648.92
Responsibilities
Reviews and analyzes customer service requests and conducts technical and procedural analysis on the less complex requests.
Recommends appropriate technical and/or procedural solutions to meet client needs.
Receives and resolves assigned Level 2 and 3 tickets forwarded from other service delivery units.
Provides support for pre-approved VIP users, responds to requests, determines actions, and resolves incidents.
Monitors and follows up on assigned incidents until resolution.
Requirements
Related degree or an equivalent combination of relevant experience, education and/or training.
Nice to have: Experience providing support to executive level clients
As an IT Technician, you'll serve as a first point of contact for technology support across the organization.
Locations (2)
Lincoln, Massachusetts, United States
Boston, Massachusetts, United States
Compensation
Salary Range: $68,250 - $87,750
Please note that new employees are placed in the range between $70,200 - $78,000 to allow for an equitable starting salary process and continual salary growth during an employee’s time at The Trustees.
Responsibilities
Support and Service Desk
Serve as first-line support for hardware, software, network, and access issues via our ticketing system, phone, and in person
Triage and resolve Tier 1 requests: password and MFA resets, application installation, printer and peripheral setup, conferencing and A/V issues
Escalate appropriately, with clear documentation
Maintain a high standard of written communication in tickets — clear and understandable
Responsable de la résolution rapide et efficace des problèmes de productivité de l’entreprise et de l’infrastructure-service liés à l’exploitation des TI.
Responsibilities
Résoudre les problèmes TI des utilisateurs finaux
Étudier, dépanner et résoudre les incidents de soutien impliquant l’infrastructure de notre client
Fournir un soutien individuel aux utilisateurs finaux
Consigner avec exactitude les billets et les résolutions
Prioriser les billets de service en fonction de la gravité
Provide Tier 2 technical support for desktop hardware, software, printers, and enterprise applications.
Compensation
Annual Salary: $67,000-$74,000
Responsibilities
Administer enterprise Windows endpoint environments
Manage Active Directory, Group Policy, and identity and access controls
Support endpoint management platforms (e.g., MECM/SCCM, Microsoft Intune)
Implement technical changes in accordance with security, configuration, and change management requirements
Coordinate with Tier III engineers to resolve enterprise-wide incidents and support large-scale deployments, updates, patches, and technology rollouts
Requirements
Associate degree in Computer Science, Information Systems, Information Technology, Engineering, Software Engineering, Programming, Business, Finance, Mathematics, Natural Sciences, Social Sciences, or a related discipline
Bachelor's degree in one of the disciplines listed above
No degree and eight (8) years of general experience
Nice to have: Experience supporting Microsoft Windows desktop environments
Nice to have: Experience with enterprise applications
Support and strengthen the IT infrastructure, including Microsoft 365, Azure, networking, cybersecurity, endpoint management and enterprise applications.
Compensation
We offer competitive compensation and benefits package commensurate with experience, including base salary, performance-based incentives
Responsibilities
Administer Windows Server, Active Directory, Azure infrastructure, virtualization, storage, backup and recovery systems
Support Microsoft 365 and Entra ID, including Exchange Online, Teams, SharePoint, OneDrive, access management and MFA
Troubleshoot and maintain firewalls, VPNs, switching, wireless and site connectivity
Support endpoint management, patching, security monitoring, vulnerability remediation and compliance activities
Own complex technical escalations through resolution; investigate root causes and prevent recurring incidents
Must have SCCM/Intune and Management experience.
6 years in IT engineering and 5+ years in enterprise desktop or end‑user computing roles, including leadership responsibilities. Deep, hands‑on knowledge of Windows in large enterprise environments, including OS deployment, imaging, troubleshooting, and lifecycle management. Endpoint Management Mastery: Expert‑level experience with Microsoft SCCM/MECM and Microsoft Intune, including software distribution, patching, compliance, and co‑management models. VDI & Remote Computing: Strong understanding of virtual desktop technologies (e.g., Citrix, VMware Horizon, Azure Virtual Desktop) and their integration with endpoint environments. Automation & Scripting
This role is not eligible for Sponsorship Now or in Near future.
HYBRID - 3 days onsite must
IT Support Specialist LeadNewShorr Packaging Corp. · Aurora, US
Conseiller, ingénierie des systèmes TIC, EpicNewBell Canada · Winnipeg, Canada
Desktop Support IINewTlingit Haida Tribal Business Corporation · Washington, US
System AdministratorNewRaphael and Associates · Rutherford, US
windows Engineering ManagerNewCommServe Technologies Inc · Reston, US