Lead the Salesforce administration team and delivery of platform enhancements and projects, partnering with business stakeholders and the Business Transformation Group to shape solution architecture and recommend Salesforce and enterprise application solutions.
Responsibilities
Lead, coach, and develop the Salesforce administration team; set priorities, assign work, and support team members in meeting objectives.
Oversee Salesforce administration, platform support, access and configuration practices, data quality, releases, and issue resolution.
Own the Salesforce enhancement roadmap and lead cross‑functional initiatives from discovery and requirements through design, testing, implementation, and user acceptance.
Partner with the Business Transformation Group and business stakeholders to define architecture, evaluate options, and propose solutions that address business needs.
Gather and analyze requirements, develop or oversee technical specifications, and ensure delivered solutions fit business processes and user needs.
Requirements
Bachelor's degree in computer science, information systems, business systems, or a related field
Lead day‑to‑day administration of Genesys Cloud CX platform for a contact center of ~220 users, owning configuration, routing, bots, integrations, and reporting.
Responsibilities
Serve as primary day‑to‑day administrator of Genesys Cloud CX for about 220 users, owning moves, adds and changes for users, roles, divisions, groups, queues, skills, schedules, wrap‑up codes and phones, and maintaining Okta SSO access.
Build, update and maintain Architect flows, including inbound call flows, IVR menus, in‑queue flows, schedules, emergency routing, and data‑table‑driven routing across 26 products.
Maintain ACD routing across 30+ queues for Support, Sales/BDR, Marketing, Finance/AR and other business units, including skills‑based routing, queue priorities, overflow and business‑hours logic.
Own the voice self‑service bots after launch: tune intents, training phrases, confidence thresholds, fallbacks and agent hand‑off using Genesys bot optimization tools, and extend the bots to new topics by reusing patterns built with Genesys Professional Services.
Administer digital and outbound channels, including Genesys email routing, SMS messaging and notification templates, outbound dialer campaigns and contact lists, and the data actions that send customers SMS and email links.
Lead the design of scalable, secure Salesforce architecture across the APAC region and drive integration with enterprise systems
Compensation
MiniMed offers a competitive salary and flexible benefits package
Responsibilities
Lead the design of scalable, secure Salesforce architecture that address complex business needs across the APAC region
Collaborate closely with global and regional Salesforce Solution Architects, Business Relationship Managers, business stakeholders, and IT Product Owners/Managers to understand, document, and translate business requirements into robust technical solutions
Oversee the integration of Salesforce with SAP and other enterprise systems, utilizing APIs, middleware (e.g., WebMethods, MuleSoft, Informatica), and data integration tools to ensure seamless data flow and system interoperability
Guide and govern the use of DTL tools/platforms for efficient data transformation and loading within Salesforce projects
Create, review, and maintain comprehensive technical design documents, architecture diagrams, process maps, and KDD (Key Design Decision) documents to guide development and ensure solution quality
The Business Systems Analyst – Salesforce Developer serves as a key technical and functional resource responsible for supporting, maintaining, and enhancing the Salesforce platform. This role combines traditional Business Systems Analysis responsibilities with hands-on Salesforce development and administration, with particular emphasis on Apex backend development, existing-code maintenance, troubleshooting, integrations, automation, and production stability.
Compensation
$128,600.00 - $168,735.00 per year
Responsibilities
Maintain, troubleshoot, refactor, and enhance existing Apex classes, triggers, test classes, batch processes, scheduled jobs, and asynchronous Apex.
Analyze legacy Salesforce code and automation to understand dependencies and safely implement enhancements.
Develop scalable Apex solutions following Salesforce development best practices.
Maintain appropriate Apex test coverage and ensure changes do not negatively affect existing functionality.
Troubleshoot production issues involving custom code, automation, integrations, data, security, and configuration.
Senior Salesforce developer responsible for designing, developing, and governing Salesforce solutions across multiple clouds, integrating AI capabilities and ensuring secure, high-performance applications.
Responsibilities
Design technical architecture for Salesforce solutions
Develop and configure Apex, Visualforce, Lightning, LWC
Integrate Salesforce with external systems and AI services
Ensure security, performance, and scalability
Provide governance and best practices
Requirements
Degree level IT qualifications in Software or Systems Engineering
Lead and manage a team of marketing technology specialists, overseeing project execution, tool rollout, and system integration across global marketing platforms.
Responsibilities
Lead and manage a team of marketing technology specialists
Prioritize and balance workload for team
Serve as main contact for new marketing technology projects
Set timelines and assign work
Guide launch of new tools and updates
Requirements
Nice to have: B2B SaaS experience
Nice to have: open-source software company experience
Lead Salesforce platform architecture and technical direction for Mirum’s Patient Services, ensuring stability, scalability, and compliance in a regulated life sciences environment.
Compensation
The salary range for this position is $190,000 to $205,000 USD. Compensation will be determined based on several factors including, but not limited to; skill set, years of experience, and the employee’s geographic location. Please note that the required compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits unless otherwise provided.
Responsibilities
Own Salesforce platform architecture, technical roadmap, solution design, and lifecycle management for Patient Services
Establish scalable technical standards and design patterns
Provide deep technical leadership across Salesforce data models, configuration, automation, security, environments, and platform capabilities
Make sound architectural decisions balancing native capabilities, configuration, customization, scalability, and maintainability
Partner with Patient Services and cross-functional IT teams to translate evolving business needs into scalable Salesforce solutions
Requirements
Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent relevant experience
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