Lead IT Support Specialist providing high-touch, white‑glove technical support to executive leadership and serving as a senior escalation point for complex issues.
Compensation
We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.
Responsibilities
Perform daily system monitoring, verifying the integrity and availability of hardware, server resources, systems, and key processes; review system and application logs to ensure operational stability.
Provide OS, application, hardware, VoIP, and collaboration support for on‑site and remote users, serving as a senior escalation point for complex issues.
Deliver high‑touch, white‑glove technical support to executive leadership, including proactive troubleshooting, confidentiality, and rapid response.
Provide advanced audio/video conferencing and meeting room support, ensuring seamless executive meetings, presentations, and hybrid collaboration sessions.
Perform desktop/laptop hardware upgrades and manage hardware and software inventory lifecycle processes.
Requirements
Bachelor's degree in Computer Science or related field
Senior IT Support Engineer role to handle advanced support issues, work across SMB client environments, and execute technical projects in an onsite office setting.
Compensation
$60,000 - $75,000 annually, based on experience, certifications, and qualifications.
Responsibilities
Troubleshoot and resolve escalated desktop, server, network, cloud, and VoIP issues
Support Microsoft 365, Azure, Windows Server, Active Directory, networking, security, and backup solutions
Perform upgrades, migrations, deployments, and project work
Diagnose root causes and implement long-term solutions
Assist with technical planning, recommendations, and client projects
Lead, coach, and develop a remote customer support team serving U.S.-based customers, ensuring high-quality service across phone, email, chat, and digital channels.
Responsibilities
Lead and manage a distributed customer service team
Monitor agent productivity, quality, attendance, and KPI performance
Conduct regular one-on-one coaching and performance reviews
Provide clear, actionable feedback to improve performance
Hold team members accountable to service and productivity standards
Provide frontline technical assistance to clients by resolving Level I support incidents and service requests for fire, security, and communication integration solutions.
Compensation
The salary range for this position is $45,000–$55,000 annually.
Responsibilities
Troubleshoot hardware, software, peripherals, and basic network connectivity issues
Support user account administration, Office 365 and phone systems, and various Microsoft-based business applications
Use remote tools and perform occasional on‑site visits
Document issues thoroughly and communicate clearly
Adhere to Change Management, Problem Management, Asset Management, and Service Management
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