Tier I Service Desk Agents serve as the initial point of contact for customers seeking technical support or information pertaining to Protective DNS via the Service Desk.
Responsibilities
Provide first‑line support for customers and end‑users of the Protective DNS security service
Respond to incoming support requests via phone, email and ServiceNow messages
Troubleshoot and resolve common issues related to Protective DNS configuration, connectivity, and functionality
Escalate complex or unresolved issues to higher‑level support staff as needed
Actively monitor for updates to new and preexisting tickets assigned to the agent in ServiceNow
Requirements
HS Diploma
Nice to have: prior experience supporting similar cloud‑based security solutions
Nice to have: certifications in applicable network administration, security, or technical support categories
The Senior IT Security Engineer is responsible for identifying, evaluating, and implementing technical security controls to prevent, detect, contain, and respond to information security threats, supporting technology efforts of AltaMed.
Compensation
$110,539.52 - $138,174.40 annually
Responsibilities
Identifying, evaluating, and implementing technical security controls to prevent, detect, contain, and respond to information security threats.
Analyze threats using security technologies including email filtering, anti-malware, access control, phishing detection, Cloud Access Security Broker (CASB)/web filtering, firewalls, intrusion detection/prevention, data loss prevention, and data encryption.
Review and guide security configuration of applications and endpoint systems including servers, desktops, network devices, and IOT/OT devices.
Lead projects and project teams within and outside the security department.
Maintain an in-depth understanding of current and emerging security threats, recommending technical and process improvements.
Requirements
Bachelor’s degree in computer science, Information Security, or a related field
Early‑career cybersecurity analyst supporting daily security operations, monitoring, incident triage, risk and compliance activities, and end‑user security support within a healthcare environment.
Responsibilities
Monitor, triage, and document alerts from SIEM, EDR/XDR, email security, identity, endpoint, cloud, and web filtering platforms
Perform initial investigation of reported phishing, suspicious user activity, endpoint alerts, malware indicators, and other security events
Escalate confirmed, complex, or high‑risk incidents to the Cybersecurity Engineer
Administer day‑to‑day security platform activities such as email quarantine review, allow/block list requests, web filtering exceptions, MFA support, EDR health checks, and security queue management
Assist with Microsoft security and identity operations, including Microsoft 365, Entra ID, Defender, Conditional Access support, audit log review, and related security control validation
Realizar o acompanhamento do ciclo de vida dos chamados, garantindo o cumprimento dos acordos de nível de serviço (SLA).
Prestar suporte técnico para identificação, análise e resolução de incidentes relacionados às soluções de segurança.
Executar procedimentos operacionais (runbooks) para atendimento de requisições e incidentes.
Atuar no suporte e operação de soluções como Firewalls, Proxy, VPN, Web Filtering, E-mail Security e demais tecnologias contempladas no escopo do serviço.
Realizar análises iniciais e troubleshooting em problemas, requisições e alertas de segurança.
Analista de Segurança Júnior responsável por suporte técnico, incidentes e manutenção de soluções de segurança em ambiente remoto.
Locations (2)
Sao Paulo, Brazil
Brazil
Responsibilities
Realizar o acompanhamento do ciclo de vida dos chamados, garantindo o cumprimento dos acordos de nível de serviço (SLA).
Prestar suporte técnico para identificação, análise e resolução de incidentes relacionados às soluções de segurança.
Executar procedimentos operacionais (runbooks) para atendimento de requisições e incidentes.
Atuar no suporte e operação de soluções como Firewalls, Proxy, VPN, Web Filtering, E-mail Security e demais tecnologias contempladas no escopo do serviço.
Realizar análises iniciais e troubleshooting em problemas, requisições e alertas de segurança.
Requirements
Nice to have: Certificação Cisco CCNA
Nice to have: Certificação CompTIA Security+
Network Engineer
St Vincent's Health Australia · Posted Nov 6, 2026
Level-1 Triage Network & Security Engineer joining the Service Desk Operations Team to provide first-line support for network and security infrastructure including routing, SD-WAN, firewalls, and connectivity.
Responsibilities
Triage incoming service tickets related to network and security infrastructure
Provide first-line support for incidents and service requests
Escalate issues to the appropriate technical teams according to SLAs
Communicate professionally with customers and third-party Internet Service Providers
Contribute to implementation plans for change requests
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