A Tier 1 Network Operations Center (NOC) Analyst to support enterprise infrastructure health, connectivity and frontline user support. This role combines infrastructure monitoring, alert triage and incident detection with customer-facing technical support and service desk coordination.
Responsibilities
Actively monitor enterprise dashboards, network management systems (NMS) and operational telemetry (e.g., Nagios, Splunk or native NNSA telemetry suites).
Identify, triage and record link outages, packet degradation, device failovers, hardware faults and anomalous network traffic patterns across enterprise and enclave environments.
Perform first-line network troubleshooting using ping, traceroute, nslookup, Domain Name System (DNS)/Dynamic Host Configuration Protocol (DHCP) inspection, interface status verification and basic queries.
Validate the operational status of enterprise cybersecurity sensor suites and logging feeds, reporting transmission disruptions to engineering teams.
Act as the initial point of contact for enterprise users and site administrators reporting IT, connectivity, telecommunications and access issues via phone, portal and email.
Requirements
Associate degree in Computer Science
Information Technology
Cybersecurity
Nice to have: CompTIA Security+
Nice to have: Cisco Certified Support Technician (CCST)
Lead and manage the centralized IT Service Desk, ensuring timely delivery of IT services, incident resolution, and continuous improvement of support operations.
Compensation
$74,000 to $125,800 annually
Responsibilities
Manage day-to-day operations of IT service desk including ticket assignment, escalation and resolution
Develop, implement and maintain KPIs and SLAs focusing on response and resolution times
Manage the Service Desk team, including staffing, recruitment, training and performance management
Monitor ticket and service desk phone queues to ensure SLA compliance
Recruit, train, develop and mentor service desk staff
Requirements
Bachelor’s degree in information technology or related field
The IT Support Analyst II provides hands‑on technical support for end‑user devices and IT solutions in both office and production environments, collaborating with local and remote teams to resolve technical issues, support business and production needs, execute projects, and drive continuous improvement and innovation.
Compensation
Estimated annual base pay: $27.40(minimum) - $35.58(midpoint) - $43.75(maximum) Plus overtime
All members included in annual cash bonus opportunity.
Responsibilities
Diagnose and resolve hardware, software, and infrastructure issues for end‑users.
Develop and update troubleshooting guides, knowledge base articles, and support procedures.
Ensure compliance with permissions practices and licensing.
Collaborate with other IT departments to implement and maintain IT standards and practices.
Perform software installations, configurations, and system upgrades.
An IT Service Manager to take ownership of the service delivery function, raise the bar for end-user experience, lead the Service Desk, and manage outsourced service providers to improve service levels.
Responsibilities
Lead the Service Desk and create a culture of ownership, responsiveness and follow-through.
Coach internal support staff and manage our outsourced Service Desk provider.
Take ownership of escalations, recurring issues and service challenges.
Improve support processes, service levels and the end-user experience.
Use service trends, metrics and feedback to identify problems and drive improvements.
Provide front‑line customer service desk support on‑site at USARCENT G6 on Shaw Air Force Base in Sumter, SC.
Responsibilities
Document and track all service requests and incidents via phone calls, walk‑ins, and emails; generate and manage trouble tickets throughout the lifecycle.
Monitor and review active tickets to ensure timely problem resolution, collect and analyze outage data, and provide real‑time updates and feedback to customers.
Prepare and deliver trend analysis and resolution time reports to USARCENT G-6 leadership and the Contracting Officer’s Representative (COR).
Provide initial response to outages or service degradations, assess the issue, and assign tickets to the appropriate technical section or escalation tier.
Deliver multi‑tiered user support via phone or remote desktop access, on‑site/deskside technical support, and escalation to system or network engineers.
Lead and manage IT program and contract operations for USINDOPACOM J6 at Camp H.M. Smith, ensuring compliance, performance, and stakeholder engagement.
Locations (2)
Camp H.M. Smith, Hawaii, United States
Oahu, Hawaii, United States
Compensation
$180,000 - $200,000
Responsibilities
Provide overall program leadership and oversight for contractor personnel supporting USINDOPACOM J6
Serve as primary on-site management representative and liaison between Five Rivers Analytics leadership, COR, and government stakeholders
Ensure contract performance aligns with PWS and contractual requirements
Develop and maintain program management processes, operational procedures, quality control measures, and performance improvement initiatives
Supervises the efforts of Service Desk teams within an assigned region, directing day-to-day activities and mentoring team members.
Compensation
Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours; Fixed extra language allowance, Additional shift bonuses
Responsibilities
Supervises the efforts of Service Desk teams within an assigned region.
Directs Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members, clients or other teams.
Mentors and trains Service Desk team members to build new skills.
Builds collaboration within the team and with outside support teams.
Monitors Service Desk tickets and calls, identifying trends and issues that require more in-depth analysis.
Bachelor's degree in information technology, Computer Science, Information Systems, Business Administration, Project Management, or a related discipline
Nice to have: Seven or more years of experience managing enterprise IT operations or federal IT programs
Nice to have: Previous experience supporting USINDOPACOM or other DoD organizations
Nice to have: Experience managing Firm-Fixed-Price contracts
Nice to have: Project Management Professional (PMP) certification
Tier 1 NOC Analyst (Q Clearance)ShorePoint · Las Vegas, US
Service Experience ManagerNucleus · Vancouver, Canada+2 more
Service Desk AdministratorAkima, LLC · Shaw Air Force Base, US