Provide Tier I and Tier II technical support to end users, resolving hardware, software, application, and system-related issues in person, by telephone, email, and remotely.
Responsibilities
Provide Tier I technical support and Tier II support for issues requiring additional troubleshooting or escalation.
Deliver remote and desk-side help desk services to identify, troubleshoot, and resolve IT operational issues.
Respond to end-user questions, concerns, and service requests while providing excellent customer service.
Analyze technical issues to determine their nature, scope, and appropriate resolution.
Provide ongoing operational and user support for business and custom applications, including troubleshooting and on-call application support as needed.
Requirements
High school diploma or GED
Associate or bachelor's degree in Computer Science, Computer Information Systems, Computer Technology, or a related field
Nice to have: SharePoint
Nice to have: ServiceNow incident management
Nice to have: ITIL-based Service Management environment
Provides advanced technical support and infrastructure assistance for clinical and administrative operations across a multi-state Dental Support Organization.
Compensation
$75,000—$85,000 USD
Responsibilities
Oversee the Southern California region including frequent travel to assigned locations
Serve as an escalation point for complex technical issues
Troubleshoot and resolve issues involving Windows workstations and servers, networking, telephony, VPNs, Microsoft 365, and cloud-based tools
Install, configure, maintain, and replace IT hardware and software across new and existing dental practices
Provide technical support for dental practice management, clinical, and imaging technologies
Requirements
Associate or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant professional experience
Nice to have: Dental practice management systems such as Open Dental, Dentrix, Eaglesoft, Carestream, DEXIS, OMS Vision
Provide on-line and desk side helpdesk services for all users, to identify and resolve IT operational issues.
Provided documented service procedures for all resolutions.
Provide end user support (including IT Incident, Problem, or Request Tickets) for all end user-based systems (e.g., business and/or custom applications, devices).
Demonstrate experience designing, installing and supporting workstations, and agency IT systems environment containing a blend of Windows Servers 2008-2012, Windows workstations, LAN, VPN, O365 E5, Microsoft SharePoint, Active Directory, VOIP, business and custom applications.
Demonstrate experience installing and supporting one or more recent Microsoft enterprise level products (Exchange 2007 or newer, SQL 2005 or newer, MS Access, ODBC, System Center suite, SharePoint 2010 or newer, etc.).
Keep resort business systems reliable and help employees use technology effectively. Analyze workflows, support applications and reporting, and deliver approved improvements while providing hands-on workstation and guest connectivity support.
Responsibilities
Meet with departments to document business needs, current workflows, system issues and proposed improvements.
Estimate effort, dependencies and vendor needs for designated IT leader review.
Troubleshoot business applications and data issues; reproduce problems, identify causes and coordinate fixes with vendors.
Configure systems and develop approved reports, queries or small automations.
Test proposed changes with users, document results and obtain required approval before production release.
Provides Tier I and Tier II help desk support for the Georgia Department of Community Affairs, including provisioning, configuring, installing, and maintaining hardware and software infrastructure.
Compensation
$27.50 USD Per Hour
Responsibilities
Provide on-line and desk side helpdesk services for all users to identify and resolve IT operational issues
Provide end user support (including IT Incident, Problem, or Request Tickets) for all end user-based systems
Design, install, and support workstations and agency IT systems
Perform printer installations and toner replacement activities
Proactively provide KPI reports and documentation on systems/application operations using Microsoft Office
Requirements
High school diploma or GED
Bachelor's Degree in a computer related field (plus)
Hands-on technical position supporting mission-critical IT infrastructure for Air National Guard (ANG) Remotely Piloted Aircraft Special Operations Center (RPA-SOC) in a secure environment.
Compensation
Salary Range: $70,000-$85,000 per year. Most qualified candidates can expect a starting salary between $70,000 and $80,000
Responsibilities
Administer and maintain Windows servers, workstations, virtual machines, storage systems, and software supporting RPA operations.
Perform Active Directory administration, including user accounts, permissions, Group Policy, and related Windows services.
Administer and troubleshoot VMware virtualized environments, including ESXi, vCenter, and virtual servers.
Maintain SAN/storage, backups, data retention, and system recovery capabilities.
Troubleshoot server, workstation, hardware, software, network, storage, and application issues.
The Enterprise Service Desk Analyst is a client-facing technical support role responsible for triaging, troubleshooting, resolving, and accurately escalating client and system-generated support requests.
Responsibilities
Serve as an initial point of contact for client and system-generated support requests.
Provide white-glove technical support via phone, email, and remote support sessions.
Communicate clearly and proactively with clients, IT Managers, Client Executives, and internal teams.
Set appropriate expectations with clients regarding issue status, next steps, and escalation path.
Triage, prioritize, and manage assigned tickets in accordance with published processes and escalation guidelines.
Requirements
Associate degree in a technology-related field or equivalent combination of education and work experience
The role provides Level 2 support for retail pharmacy hardware and application incidents, service requests, and changes within established service levels.
The Deployment Specialist owns the deployment of new and replacement devices for dental practices, from build through go-live, while supporting broader organizational needs.
Compensation
The base pay range for this position is expected to be between $42,000 and $55,000 per year.
Responsibilities
Build, configure and deploy workstations, laptops and mobile devices to company standards
Install, configure and support dental imaging and practice-management software
Migrate user data and profiles to new devices
Manage deployment tickets, shipping updates and client follow-ups through completion
Coordinate installs with practice staff, onsite technicians and vendors
Provide Level 2 support for retail pharmacy hardware and application incidents, service requests, and changes within established service levels.
Troubleshoot pharmacy workstations, servers, printers, scanners, application, network-connected peripherals, and other in-store technology, escalating complex issues to senior team members or vendors as required.
Assist with hardware lifecycle activities, including equipment intake, staging, imaging, certification, deployment, replacement, inventory, and retirement.
Support the testing and certification of new or replacement pharmacy hardware and peripherals under the guidance of senior technical resources.
Participate in pharmacy technology deployments, hardware refreshes, store openings, renovations, acquisitions, conversions, and closures.
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