Lead the retention and lifecycle strategy across two DTC pet brands, driving churn reduction, lifetime value growth, and customer experience excellence.
Locations (4)
London, England, United Kingdom
Ottawa, Ontario, Canada
Dublin, County Dublin, Ireland
Amsterdam, North Holland, Netherlands
Compensation
USD $115,000 to $145,000 a year (based on experience and expertise) + performance bonus of 15-20% of base after the trial period.
Responsibilities
Own the subscription program for both brands
Build and test save offers, skip, swap and pause options, and win‑back flows
Own email and SMS strategy for both brands and manage the retention agency's calendar
Build the lifecycle journey from first order to loyal customer
Own lifecycle journeys across remittance, credit, savings and insurance products, building onboarding, retention, reactivation, referral and cross‑sell programs.
Lead infrastructure operations and workplace support for the US team, balancing hands‑on technical work with people management and cross‑regional coordination.
Compensation
Base Salary for this role is expected to be between: $150,000—$200,000 USD
Responsibilities
Manage the US team: set goals, run one‑to‑ones, deliver performance reviews, and coach development
Balance hands‑on technical work with managing team workload and coverage
Support hiring and onboarding; set clear expectations for ownership and service quality
Review recurring incidents with the team and hold owners accountable for fixes
Administer and troubleshoot servers, virtualization, storage, networks, cloud, and identity services
We are looking for a skilled Account Director who drives client strategy, oversees account growth, and manages a team and a portfolio of existing clients with support from an Account Manager.
Responsibilities
Establish, attend, and lead regular client sessions, including the involvement of cross-agency teams.
Own client relationships, work to contribute strategic value beyond day-to-day campaign tactics and drive the strategic communications roadmap for clients.
Define strategic and marketing initiatives to advance the client’s brands and business with annual goals of 20% organic growth and retention of 85%.
Identify and capture new growth opportunities and anticipate or listen for client needs.
Understand and work within the monthly hours’ budget for each client.
Lead, coach and develop software engineering discipline, define strategy, roadmap, governance, and drive maturity and quality across the organization.
Responsibilities
Lead, coach and develop Team Leads; establish clear responsibilities, interfaces, decision rights and delegated accountability.
Own and drive discipline-wide competence and skill development, including skills gap assessments, competence matrices, individual development plans, training roadmaps and succession planning.
Define and execute the Software Engineering discipline strategy and roadmap aligned with LAS Engineering, CBU/BL and business objectives, including the Engineering Performance Plan (EPP).
Define and govern the Software Engineering framework across software architecture/design, implementation, integration, testing, configuration and lifecycle practices.
Drive software development maturity, quality, reuse, automation and modern toolchains; align capability and technology roadmaps with system/product needs and cybersecurity requirements.
Requirements
Completed technical studies, e.g. computer science, software engineering or similar
Own the product capabilities behind account-based marketing and targeted messaging, building logic and tooling for tiered target account lists, delivering targeted messages across web, email, and paid media, and measuring program success.
Compensation
The estimated base salary range for new hires into this role is $115,000-140,000 annually + bonus depending on factors such as job-related skills, relevant experience, and location.
Responsibilities
Own the target account program in product
Build the logic and tooling for tiered target account lists
Ship account-based audiences for paid media and keep them in sync with CRM and marketing automation
Deliver targeted messages on web and email
Alert sales when target accounts engage
Requirements
Bachelor’s degree in business, engineering, computer science, or a related field
Nice to have: B2B experience
Nice to have: self‑serve and sales‑assisted motions
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